At Gitservers, we value our customers and strive to provide exceptional web hosting services. We understand that sometimes circumstances may arise where a refund is necessary. This refund policy outlines the guidelines and procedures for obtaining a refund for our web hosting services. By using our services, you agree to abide by this policy.
1. Eligibility for Refunds
1.1. Gitservers offers a refund for its web hosting services within the first 30 days of the initial purchase date.
1.2. Only the hosting fees are eligible for a refund. Any additional services or add-ons are non-refundable.
1.3. The account must be in good standing with no violations of our Terms of Service or Acceptable Use Policy.
1.4. If you received a free domain registration with your hosting plan, the refund amount will be reduced by the cost of the domain registration.
1.5. The following services and products are not eligible for refunds:
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- Domain name registrations or renewals
- SSL certificates
- Customized solutions or development work
- Services purchased during promotional campaigns with a specific non-refundable clause
- Any service that violates our Terms of Service
2. Refund Requests
2.1. To request a refund, you must submit a written request to our billing team via email at [email protected].
2.2. The refund request must include the following information:
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- Your full name.
- Your Gitservers account username.
- Date of purchase.
- Domain name.
- Invoice number.
- Your account details.
- Reason for the refund request.
2.3. Our customer support team will review your request and respond within a reasonable timeframe.
3. Refund Criteria
3.1. Refunds will only be issued if the reason for the refund request falls within the following criteria:
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- Service downtime or interruptions caused by Gitservers that exceed our Service Level Agreement (SLA).
- Failure to deliver the purchased service as described.
- Service cancellation due to circumstances beyond the customer’s control.
3.2. Gitservers reserves the right to determine if the reason provided meets the refund criteria.
4. Refund Amount
4.1. The refund amount will be calculated based on the price paid at the time of purchase, excluding any applicable discounts or promotional offers.
4.2. Any setup fees, domain registration fees, or additional services purchased will not be eligible for a refund.
5. Refund Process
5.1. Approved refunds will be issued using the same payment method used for the initial purchase.
5.2. Depending on your payment method and financial institution, it may take up to 14 business days for the refund to be processed and credited to your account.
6. Termination of Services
6.1. If a refund is issued for a service, the corresponding service and all associated data will be terminated and permanently deleted.
6.2. Gitservers will not be responsible for any data loss or backups after the refund has been processed.
7. Modifications to the Refund Policy
7.1. Gitservers reserves the right to modify or update this Refund Policy at any time without prior notice.
7.2. Any changes to the policy will be effective immediately upon posting the revised version on our website.
If you have any questions or need further clarification regarding our refund policy, please contact our support team at [email protected].
