Knowledgebase

If you already have a domain name registered with another web hosting company or domain registrar, you can transfer it to Gitservers. When you transfer a domain, its billing and administration also move to Gitservers.

Ensuring a smooth transfer

You can start the domain transfer process when you first sign up as a Gitservers customer, or at a later time as an existing customer. In either case, to make sure the transfer process goes as smoothly as possible:

• The domain must be unlocked: If you need assistance unlocking your domain, contact the domain's current registrar.
• The domain's contact information must be current: A domain name record contains an Administrative Contact and a Technical Contact. Both of these contacts can be the same person, but at least one of them should be you. When a domain transfer request is initiated, the Administrative Contact and Technical Contact are notified by e-mail.
  Additionally, if your domain has WHOIS privacy protection enabled, you should temporarily disable it before the migration. Doing this helps ensure that you receive the domain transfer verification e-mail message.
• You must obtain an EPP (Extensible Provisioning Protocol) code from the current registrar or hosting company: This code is an identifying number for the domain that indicates you are authorized to transfer it. Sometimes, there may be a delay between when the domain is initially registered and when it can be transferred.
  If you are unsure what your EPP code is, or how to find it, contact the domain's current registrar. The EPP code may also be called an EPP key, an AuthInfo code, a transfer secret, or something similar.
• If you have a reseller, VPS, or dedicated server account, you can use your custom name servers or Gitservers' name servers. Shared web hosting customers should use Gitservers' name servers.

When you initiate the domain transfer process, Gitservers sends a domain transfer request to the domain's Administrative and Technical contacts. The amount of time to complete the domain transfer depends in large part on how quickly these contacts approve the transfer request. If the Administrative or Technical contact approves the authorization promptly, the domain may be transferred in as little as 2 to 4 days.

Initiating the domain transfer

To begin the domain transfer process, follow these steps:

1. Log in to the Customer Portal.
2. On the dashboard, enter your domain, and then click TRANSFER.
3. Type the EPP code on the Domains Configuration page and select the options you want.
4. Click Continue. The Review & Checkout page appears.
5. Click Checkout. The Checkout page appears. If you have a Gitservers account and are logged in, the personal and billing information appears automatically. Otherwise, complete the fields.
6. Under Payment Details, select the payment method that you want to use.
7. Select the I have read and agree to the Terms of Service check box.
8. Click Complete Order.

What to do if a domain transfer is unsuccessful

If a domain transfer is unsuccessful, you have two options:

• You can have Gitservers attempt to transfer the domain again. If you want to do this, please do not order another domain transfer through our website. Instead, open a support ticket with the transfer request in your client area.
• Alternatively, you can update the domain's name server settings to point to Gitservers' name servers. Gitservers will refund your domain transfer payment.